In-Store Purchase Exchange Policy - Canada

Eligibility: If you have made a purchase at any of our Nati Boutique stores, you are eligible for an exchange within 10 days of the purchase date at a Nati location. To proceed with an exchange, you must present proof of purchase, either in the form of an email receipt or a printed receipt. Additionally, the item must have all the original tags attached. 

Exchange Process: To initiate an exchange, please visit a Nati Boutique location. Our friendly and knowledgeable staff will be more than happy to assist you. Simply present your proof of purchase and the item you wish to exchange. Our team will guide you through the process and help you find a suitable replacement from our wide range of trendy fashion and accessories. At this time, orders placed online in Canada are not eligible for exchange.

Exchange Window: It is important to note that exchanges can only be made within 10 days of the original purchase in-store. We kindly request that you adhere to this timeframe to ensure a smooth and efficient exchange process.

Exchange Condition: To be eligible for an exchange, the item must be in its original condition - unwashed, undamaged, and with all original tags attached. We take pride in offering high-quality products, and we want to ensure that every piece maintains its pristine condition.

Thank you for choosing Nati Boutique!