Frequently Asked Questions (FAQs)


  • How do I know what is the right size for me? 
    • Please find details in our Sizing Chart – Nati Boutique
    • Each individual product should provide greater detail around “Fit” “Fabric” & “Care” in the “Description” section on the Product Page. 
  • Online Orders - Where is my order? 
    • Shipping confirmation emails for orders will be sent out once shipments have been packed up and handed over to the shipping carrier. These emails will contain a tracking number which can be used to follow and track packages in real time.
  • Online Orders - What is the Return Policy? 
    • Items purchased from natiboutique.com are eligible for a full refund or store credit if returned within 14 days of delivery. Please find more detailed information in our Online Refund Policy page. 
  • Online Orders - What are expected shipping times? 
    • We do our best to ship each order on the next business day, but please allow for 2 business days for your order to ship. 
      • Ground Shipping: Once shipped allow 3-6 business days for delivery. 
        • Free for orders over $100
        • $9.99 for orders under $100 
      • 2 Day Air: Guaranteed Two Business Days 
        • $25 
      • Next Day Air: Guaranteed Next Day Once Shipped
        • $30 
      • In rare instances, the Shopify shipping calculations will not reflect our prices above. If you see shipping costs that are greater than what is listed above, please reach out to cs@natiboutique.com. 
    • International Shipping:
      • Unfortunately, at this time we do not have the capability to ship orders beyond the United States. 
  • Online Orders - What payment methods do you accept? 
    • We accept all major credit cards (Visa, Mastercard, Amex, Discover & more) alongside major Digital Wallets including Paypal, Shop Pay, Apple Pay, Google Pay. 
    • Installments: if you would like to pay for your product in installments, please use the Shop Pay Installments feature. 
  • Online Orders - How do I return or exchange my items?
  • Online Orders - I sent my return, have you received it? 
    • All returns will be processed within 2-3 business days of receiving your parcel. If you have returned your items via a tracked courier service, please track your item before contacting Customer Service to be sure your item has been received by us. 
    • We will send a confirmation email once your return has been finalized. 
  • Online Orders - When will I receive my refund? 
    • Please allow 3-5 business days for the refund to appear in your account, depending on the payment method used. 
  • Online Orders - When will my exchange order ship out to me?
    • Please allow for up to two weeks for your return to be delivered and processed at our warehouse and for your exchange to ship and be delivered to  you. 
  • Online Orders - Can I change or cancel my order? 
    • Once the order has been fulfilled (shipped from our warehouse) changes cannot be made as the courier now has the items. 
    • If you need to make an urgent change to your order please email cs@natiboutique.com with your order number and the correct changes.
  • Online Orders - I have a problem with my order: 
    • I received a faulty item. What should I do? 
      • We are so sorry to hear you have received a faulty item. We ask that you email us with your order number and an image of the fault to cs@natiboutique.com so we can assist you further. 
    • I’ve received an incorrect item. What should I do? 
      • If one of the items from your online purchase is not what you ordered: 
        • Submit an exchange online 
        • Select the reason “wrong item received” 
        • So that we can track your return with you, use our return service on our website 
    • I am missing an item from my order. 
      • To get your items to you as quickly as possible, we sometimes ship items separately from the closest store(s). You can check to see if your order has been split into more than one package by checking the email shipping confirmation(s). We detail which items were shipped in each package with separate tracking numbers. If your missing item(s) did not ship separately, please contact cs@natiboutique.com. 
    • My package says it was delivered, but I haven’t received it. What should I do? 
      • 1 - Confirm shipping address in your orders
      • 2 - Look for a notice of delivery attempt
        • Check the Message Center.
        • Look for a delivery confirmation in Your Orders.
        • Check your mailbox or wherever else you receive mail.
      • 3 - Check around the delivery location
      • 4 - Ask your household members and neighbors
        • Check if someone else accepted the delivery.
      • 5 - Wait 48 hours for the package to be delivered
        • Packages may be mistakenly scanned as delivered up to 48 hours before arrival.
      • 6 - You can check with the carrier directly
        • The carrier may have more information about the location of the package. To track your package on the carrier website or contact them, go to UPS or USPS depending on your tracking number. 
      • If after completing all these steps you still cannot locate your package, please reach out to cs@natiboutique.com 
  • Online Orders - the item I am looking for is out of stock, can I set a notification? 
    • Certainly, if the specific variant you are looking for is not available, click on the “Notify Me” button and you will receive an email if / when this item is restocked. 
  • In Store Purchases - What is the exchange policy? 
  • In Store Purchases - Can I use my online discount code in the store? 
    • No - we offer one time welcome codes to shop on Natiboutique.com that are not eligible to be redeemed in person. 
  • Is the store inventory the same as online? 
    • Inventory in stores and online will be similar but may vary at times. 
  • Is Nati hiring? 
    • Yes! Please visit Careers – Nati Boutique to learn more about open positions. Send an email to Hello@natiboutique.com with your resume and position description of what you are looking for and we will get back to you as soon as we can.
  • I have a gift card and/or merchandise credit, how can I redeem? 
    • Gift cards can be redeemed for online purchases by entering their code at checkout or providing that code when shopping at any of our Nati store locations.
    • Gift cards can be purchased here: Gift Cards
  • I still need help! 
    • Please contact our customer service department who are always happy to help! Email cs@natiboutique.com and we will do our best to respond promptly between Monday to Friday 9am-5pm PST.